Online (One-Off Debit Card Payment)

You can make a one-off payment towards your account online using your debit card by clicking here.

24hr Payment Line (One-Off Debit Card Payment)

We also offer a 24hr automated payment line where you can make one-off payments over the phone, call us on 0141 375 0999.

Debit Card Payment(Making Regular Payment By Debit Card)

If you wish to set a continuous payment authority ("CPA") arrangement using your debit card, please contact us and one of our staff will be able to help

What Is a Continuous Payment Authority (CPA)?

A CPA gives us the authority to regularly take payments from a Debit Card account and date you have specified. Many customers choose to pay by CPA as it means their payments are taken automatically.

How To Cancel a CPA

To cancel a CPA please contact us by telephone before close of business on the day before the payment is due to be taken. You also have the right to cancel directly with your card issuer up to one working day before the payment is due.

Before you make a payment towards your account, you should make sure that it is affordable. You can use our online income & expenditure form here.

Direct Debit (Online)

You can set up a direct debit arrangement online by clicking here.

Direct Debit (Telephone)

To make setting up a Direct Debit as easy as possible, we can take your details over the phone, please call us.

What is a Direct Debit

A Direct Debit gives us the authority to regularly take payments from a bank account that you have specified, on a date you have specified. Many customers choose to pay by Direct Debit as it means they do not need to remember to make their payment(s).

To Cancel Your Direct Debit?

To cancel a Direct Debit, you need to notify us at least five working days before the payment is due to be taken. Alternatively you can notify your bank directly, either in writing, via telephone or using your internet banking service, up to one working day before the payment is due.

Before you make a payment towards your account, you should make sure that it is affordable. You can use our online income & expenditure form here.

You should ensure that you have sufficient funds in your bank account on the date of your Direct Debit payment otherwise you may incur charges from your bank.

Paying by Online Banking

This payment method gives you the control of when to make payments, and how much you pay. We are reliant upon you to maintain the agreement set and ensure that you make your payment and give enough time for the payment to reach BPO on or before the agreed due date. If you are unable to maintain your agreement due to a change in your financial situation you need to notify us at least one working day before the payment is due to be received and we will be able to discuss your options. If you wish to pay via Online Banking then please use the following details, and remember to quote your BPO Reference number when making the payment.

Creditor	Sort Code	Account Number
DWP / DFC / NHS	83 - 21 - 08	15995865
All Other Creditors	83 - 21 - 08	00752966

Bank	Sort Code	Account Number
Royal Bank of Scotland

If you are not sure which details to use, enter your reference below:

Paying by Standing Order/Bacs/Cheque/Postal Order/Bankers Draft.

These payment methods give you the control of when to make payments, we are reliant upon you to maintain the agreement set and ensure that you make your payment and give enough time for the payment to reach BPO on or before the agreed due date. If you are unable to maintain your agreement due to a change in your financial situation you need to notify us at least one working day before the payment is due to be received and we will be able to discuss your options.


Before you make a payment towards your account, you should make sure that it is affordable. You can use our online income & expenditure calculator here.

If you are experiencing difficulty in making these repayments please see below for useful websites and contact details that provide free advice.

Citizens Advice Bureau
0300 330 1313
www.citizensadvice.org.uk

StepChange
0800 138 111
www.stepchange.org

National Debtline
0808 808 4000
www.nationaldebtline.co.uk